Privacy Policy for YouShouldAsk

Effective Date: 2024-01-01

Welcome to YouShouldAsk, located at www.youshouldask.ai. Your privacy is critically important to us, and this Privacy Policy describes how your personal information is collected, used, and shared when you visit or make use of our platform.

1. Information We Collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site.

2. How We Use Your Information

We use the information we collect generally to:

• Provide, maintain, and improve our services;
• Communicate with you;
• For marketing and advertising purposes;
• Comply with legal obligations;
• Respond effectively to support tickets and user conversations using data obtained through Google Workspace APIs, WhatsApp, and our webchat interface. This use is strictly limited to the duration of the support interaction and is not used for other purposes. We ensure that all data collected through these communications is managed with the highest standards of privacy and security.

3. Sharing Your Personal Information

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Google Analytics to help us understand how our customers use the Site.

We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.

4. Your Rights

Depending on your location, you may have rights related to your personal information, including:

• The right to access the personal information we hold about you;
• The right to request that your personal information is corrected or deleted;
• The right to object to processing of your data;
• The right to request that we restrict the processing of your personal information;
• The right to data portability.

5. Data Protection and Retention

Protection of Sensitive Data

We are committed to ensuring the security and protection of the sensitive data that we access. Our data protection mechanisms include:

• Encrypting data in transit and at rest;
• Implementing access controls and secure authentication methods;
• Regularly updating and testing our security technology;
• Ensuring that only authorized personnel have access to user data.

Data Retention Policy

We retain personal data accessed via Google Workspace APIs for no longer than 30 days. All personal data is automatically deleted from our systems after this period, unless a longer retention period is required by law or necessary for the documentation of our compliance with legal obligations. Additionally, when you place an inquiry on the Site, we will maintain your Information for our records unless and until you ask us to delete this information.

6. Use of OpenAI Services

We utilize services provided by OpenAI, such as language model APIs, to enhance our services. Data sent to OpenAI for processing is used strictly in accordance with their privacy and data handling policies to ensure the highest levels of confidentiality and data integrity. This data is not used to train OpenAI models unless explicitly agreed upon in separate terms with users. We ensure that all interactions with OpenAI APIs are secure and compliant with relevant data protection laws.

7. WhatsApp Data Handling Policy

When you interact with us through WhatsApp, we may collect personal information that you provide, such as your phone number, your name, and any other information you choose to provide during the conversation. This information is used solely to respond to and manage your inquiries or service requests. We do not use this data for any other purposes, nor do we share it with third parties without your explicit consent, except as required by law.

We implement strong security measures to ensure the confidentiality and integrity of your data. Personal data collected via WhatsApp is retained only for the duration necessary to fulfill the purpose of the interaction and is securely deleted thereafter, in accordance with our data retention policy.

8. Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

9. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@youshouldask.ai.